FAQ

Shopping at Heavenly Swords is easy. Click a link below or scroll down this page to learn why thousands of shoppers are choosing Heavenly Swords as their favorite place to swords, medieval weapons, fantasy swords, anime weapons, movie replicas and accessories.

• Risk-Free Shopping
• Shop With Confidence
• Largest Selection
• We Have Your Sword
• Excellent Service
• Fast & Easy Ordering
• Savings & Updates
• Privacy
• Customer Testimonials

Shopping at Heavenly Swords is risk-free. Heavenly Swords guarantees your satisfaction by offering the following benefits on every purchase:

• UPS Shipping
• No Sales Tax
• Simple Returns & Exchanges
• 100% Price Guarantee
• 100% Safe Purchase Guarantee

We offer these benefits storewide, with no minimum order sizes. UPS Shipping, No Sales Tax, and Simple Returns & Exchanges apply on shipments to U.S. addresses only.

* No Sales Tax does not apply to orders shipping to Illinois.

Shop with confidence. Heavenly Swords provides UPS, USPS, or FedEx tracking on all it's orders. All customer information is private and secure. We do not sell your personal information.

At Heavenly Swords, we offer one of the largest selection anywhere, online or offline. And we add new swords, weapons, and movie replicas every month, so you can always choose from the most up to date products.

• Large inventory
• Top brands
• The most styles per brand
• The broadest range of swords, weapons, knives, and replicas
• The most up to date products

We can find and get the sword you are looking for.

Can't find the sword or weapon you are looking for? We can help. If you are looking for a sword that is hard to find...ask us. We have access to a large network of specialty items, dealers and collectors.

At Heavenly Swords, you can choose from our largest selection of available swords, weapons, and knives. Simply choose the search feature that's right for you:

• Search By Price
• Search Type
• Search Manufacturer

If you prefer more search options (for example: product title, description, category, recommended, price, and weight), click here for our Advanced Search.

At Heavenly Swords, serving you is our number one priority. If there is anything we can do to make your experience better, please contact Heavenly Swords.com Customer Service by phone or email.

• Call us toll-free from anywhere in the United States: 1-877-550-1759
• Email us: support (at) HeavenlySwords.com

Our phone hours are M-F 8:30-6:00 CST. We reply to all emails within 24 hours.

Heavenly Swords offers many ways to find the product of your choice in less than one minute. Some of our most popular shopping features include:

• Categories for Medieval, Samurai, Fantasy, Anime, Movie Replicas, Knives, Axes, Japanese.
• Collections for Cold Steel, Hanwei Paul Chen Hibben, Tom Anderson, Masahiro, Tommy Design, United Cutlery, Kit Rae, and more.
• Keyword Search (on the upper left corner of every page) for typing a manufacturer, category, sku, or product feature.
• Search By Manufacturers to view the entire list of manufacturers we currently offer.
• Advanced Search to search by several criteria including product title, description, category, recommended, price, and weight.
• Search By Price to find all available products in a specific size
• Search Type to find all available products in a specific wide width
• Search Manufacturer to find all available products in a specific narrow width
• Search Sale Items to view our large selection of swords on sale up to 65% off. When you're ready to complete your purchase, our checkout process is simple and convenient. You have the following options:
  • Log In if you are a registered customer and would like to complete your purchase using the information Heavenly Swords already has on record for you.
  • Register While Checking Out if you are not registered with Heavenly Swords and would like us to have your information on record the next time you make a purchase.
  • Check Out Without Registering if you're in a rush or prefer not to register with Heavenly Swords.
  • Pay By Phone if you prefer to skip the online checkout process and have us complete your order over the phone. To pay by phone, simply call us toll-free at 1-877-550-1759 during phone hours.

Heavenly Swords offers many ways to receive free updates and special savings. Some of our customers' favorites include:

• Free email updates (on new products and special offers)
• Free email notifications (we'll notify you when new products are added for your favorite manufacturer or in a specific category becomes available for a particular sword)
• 10% off your first purchase with selected coupons.

To take advantage of these Savings & Updates and others, click here.

Heavenly Swords respects your privacy and is committed to protecting it. To view our Privacy Policy, click here.

"I can't believe the great buys I have gotten. Every item I have order has received a complement. I don't remember how I came upon this site but I have told many of my friends, even those without a computer. The customer support and return policy are exceptional, also the items are as pictured. Thanks." Jeremy - Las Vegas, Nevada

To read more Heavenly Swords.com Customer Testimonials, click here.