Shipping and Returns

We work with all of our customers to ensure a positive purchasing experience with Heavenlyswords.com. Please read the shipping and return policies below BEFORE ordering so that you completely understand the procedures we follow.

Our goal is for you to be 100% satisfied.

Shipping

We will usually ship your purchase with USPS or UPS using Standard Ground Service and provide tracking numbers for your convenience. All orders usually ship 2 - 3 business days from the day you place your order. (All orders paid by eCheck through PayPal will not begin processing until payment has cleared and Paypal has notified us of the status.)

A flat service and handling fee may apply on rushed orders. This fee will be calculated and included in the shipping cost at time of purchase.

While we try to have as many items stocked in our warehouse as possible, it's simply not cost effective for us to physically keep every item in stock that is listed on our site. Because of this, some items might ship to you directly from the manufacturer.

When this is the case, your package might be shipped via FedEx or DHL instead of UPS. You will always get a notification email with tracking numbers regardless of the shipping method and you'll always know when your item was shipped. Sometimes a delay will occur if we are out of stock or if it is something we normally don't stock, e.g. specialty swords, weapons, and armor. In this case, special orders will usually ship within 5 - 7 business days.

Only expedited orders will be notified of any delays.

UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this. On occasion we receive requests for UPS to leave the package at the door if nobody is around to sign; if this request is made, we are not responsible for any missing or damaged item.

You might be wondering why our prices are so low. One reason is because we like swords just as much as you do and want to keep them fairly priced. Another reason is since we've worked out relationships directly with key manufacturers, we don't have to stock each product they offer but can let them store and ship certain items. This means less money spent on inventory for us, less warehouse space, less overhead, etc. We gladly pass all of those savings on to you: Our Loyal Customer.

*SHIPPING TO ALASKA AND HAWAII: All orders placed that are to be shipped to Alaska or Hawaii are subject to additional shipping fees. These fees may not be calculated until after we process your order. If this applies to you, we will be in contact by email or phone to arrange for additional payment.

Returns Policy

Please read carefully.

Your request for returning an item must be submitted within 72 hours of the delivery date.

Once we’ve received your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address you should ship the package to. In most cases you will receive this email within 24 hours.

A 25% restocking fee will be charged for each returned item that is not a manufacturer defect. A 30% restocking fee will be charged if the product is returned unclean.

All return items must be in "re-sellable condition" ** to qualify for a return or exchange. Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.

We will not accept returns if the product has been used. Please note, if you order a replica weapon or sword, please don't go out and hit a pumpkin, a tree, or anything else and expect a refund. This also goes for wearing helmets, armor, uniforms and pretty much anything else.

If the item is deemed re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.

If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, per your request and at purchaser's expense.

If you are returning a product that is defective or incorrectly shipped for a refund, you will be refunded for the cost of the item only.

Choose store credit and your return shipping is free. Otherwise, return shipping and restocking fees we be deducted from your refund.

When purchasing inexpensive swords and daggers, it should be kept in mind that the more inexpensive an item is, the more likely it is to have small defects. We at Heavenly Swords are willing to work with you when you receive an item in this condition; however, this does not warrant us to pay return shipping charges when this occurs. We will gladly exchange it for another if you like. If you choose to receive a refund, you are responsible for both return shipping and restocking fees.

A returned order, shipped with Free Shipping, will be refunded less the actual shipping charges.

Cancelation of an order will be refund in full, less a 25% cancelation fee.

Return Procedure

Kindly follow these instructions to begin the process for returning or exchanging an item:

Send an email request to [email protected] with the following information:

  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Name of the product you are returning
  • Reason for the return

Damaged Items

If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours.

Call us at 888-886-4080 or e-mail [email protected] and include the following:

  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Name of the product you are returning
  • Description of the damaged merchandise

You must save all packing material in the condition which it was received. Once you notify us of the damage, we will contact you and begin the claim process with the shipping company. Please allow 10 business days for UPS to pick up the damage merchandise from you. If after 10 business days have passed and they have not picked it up, you can either keep the item or discard it. After the 10 business days are over we'll have to wait until UPS respond back to us in reference to your damaged item/items and then we'll be able to reship another item which will take approximately 3-5 business days to complete.

PO BOXES

UPS does not ship to post office boxes. If you place an order and list a P.O. Box in your "Ship To Address", we will contact you for a different address. If we do not receive a response from you within 48 hours, we will cancel your order. If you would like your product shipped to an APO, we will notify you of the exact shipping fees shortly after your order has been placed.

BACKORDERS

If you unwillingly order an out of stock item, you may receive a full refund. Please allow up to two weeks for this amount to appear on your statement. If after two weeks you still haven't received your refund, please contact us.

UNDELIVERABLE ADDRESS

It is the responsibility of the customer to ensure that the shipping address is accurate and available to be shipped to. If for some reason, the shipping address listed is undeliverable (for example: no one is available to sign, UPS can't get to door due to animal or gate), it is up to the customer to pay for shipping to have the item shipped a second time. If an item is returned to us because of this, our standard Returns Policy will come into effect. As a result of this, the customer will be required to pay a restocking fee.

EXCHANGES

In the event that you receive an item you are dissatisfied with, please contact us within 72 hours of receipt of merchandise. Anyone making an exchange or return is subject to pay return shipping. You will also have to pay shipping for the new item to reach you. It is necessary to obtain an RA number prior to shipping the item back to us. Without this we are not obligated to accept your request for an exchange.

WRONG ITEM DELIVERED

If you receive the wrong merchandise please save all packing material and contact us within 72 hours. Call us at 888-886-4080 or e-mail [email protected] and include your full name and order number. You must save all packing material in the condition which it was received. Once you notify us of the wrong merchandise, we will contact you and begin the reshipping process with our shipping company. Your replacement order will be shipped via the original method of shipping paid for upon the initial placing of your order. Do not send us back merchandise without our approval. You must obtain a Return Authorization # (RA#) before attempting to return any merchandise to HeavenlySwords. Any packages received without a valid RA# will be returned to the sender at sender's cost. To obtain an RA# please call us at 877-550-1759 or e-mail [email protected] A customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork.

Return merchandise to:

HeavenlySwords
27 N Wacker Dr Suite 561
Chicago IL 60606

We are not obligated to accept any returns of a product(s) submitted more than 72 hours after the product(s) have been delivered to the customer. After 3 failed delivery attempts, the customer may be liable for additional shipping costs.

We reserve the right to modify our return policy at any time.

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